Buyer Protection – Pitchshift

What's Covered

Pitchshift Buyer Protection applies to any order placed through the marketplace. If an item is significantly not as described — wrong model, undisclosed damage, or materially different condition — you are eligible for a full refund after you return the item.

If an item never arrives and tracking shows no delivery after a reasonable waiting period, Pitchshift will refund your purchase in full. You should not have to pay for something that was never delivered.

All payments processed through the marketplace are held securely until you confirm receipt. We do not release funds to the seller until the transaction is complete, giving you time to inspect what arrived.

How to File a Claim

First, contact the seller directly through the order messages. Most issues are resolved quickly when both parties communicate. Allow the seller 48 hours to respond before escalating.

If direct communication does not resolve the issue, open a dispute from your order detail page. Pitchshift support will review the case, contact both parties, and issue a determination within 5 business days.

Keep your packaging materials and take photographs of what you received — before and after unpacking. This evidence is the most important factor in dispute outcomes.

No Fees, No Deductibles

Buyer Protection is included with every purchase on Pitchshift at no additional cost. There are no coverage fees, deductibles, or claim limits. If you qualify, you receive a full refund of the purchase price and original shipping.